1. Introduction
Welcome to Tatiwal Garments's Return & Refund Policy. We want you to be completely satisfied with your purchase. If you have any questions or concerns about our Return & Refund Policy or need assistance with a return, please contact us at chetanbairwa096@gmail.com.
This Return & Refund Policy explains our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase. By purchasing from Tatiwal Garments, you agree to the terms outlined in this policy.
2. Return Timeframe
We accept returns within 7 days from the date of delivery. To be eligible for a return:
- The item must be unused and in the same condition as received
- All original tags must be attached
- The item must be in its original packaging
- You must provide the original receipt or proof of purchase
- The return must be initiated within the 7-day period
For items received as gifts, we can issue a store credit for the current value of the item.
3. Non-Returnable Items
Certain items cannot be returned for health and safety reasons:
- Intimate Apparel: Underwear, swimwear, and lingerie (for hygiene reasons)
- Personalized Items: Custom-made or monogrammed products
- Sale Items: Products purchased during clearance or final sale
- Damaged Items: Items damaged due to customer misuse or negligence
- Worn Items: Clothing that shows signs of wear or washing
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
4. Exchange Process
If you need to exchange an item for a different size or color:
- Contact us within 7 days of delivery to initiate an exchange
- Return the original item in its unused condition
- Once we receive and inspect the return, we'll ship the replacement
- Exchanges are subject to product availability
- You may be responsible for shipping charges for exchanges
If the item you want to exchange for is out of stock, we will issue a refund instead.
5. Refunds Process
Once we receive your return and inspect the item, we will process your refund:
- Timeline: Refunds are processed within 7-10 business days
- Method: Refunds are issued to the original payment method
- Shipping Costs: Original shipping charges are non-refundable
- Return Shipping: You are responsible for return shipping costs
- Restocking Fee: No restocking fees apply to standard returns
If you haven't received your refund after 10 business days, please contact your bank or payment provider first, then contact us for assistance.
6. Return Shipping
To return your product, you should mail it to our return address:
- Address: Tatiwal Garments Returns, Pratappura Rupaheli
- Shipping Method: Use a trackable shipping service
- Shipping Cost: You are responsible for return shipping costs
- Insurance: Consider purchasing shipping insurance
- Tracking: Keep your tracking number for reference
We cannot guarantee that we will receive your returned item. We recommend using a trackable shipping service and purchasing shipping insurance.
7. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We will arrange a replacement or refund
- We cover return shipping for damaged/defective items
- We will send a prepaid return label if needed
Please do not attempt to repair damaged items yourself, as this may void your right to return.
8. Sale Items
Returns for sale items have special conditions:
- Sale items may be eligible for store credit only
- Some sale items may be marked as final sale
- Check product description for sale item restrictions
- Store credit does not expire
- Store credit can be used for future purchases
Items purchased during special promotions or clearance events may have different return conditions as specified during purchase.
9. Gift Returns
If the item was marked as a gift when purchased:
- You'll receive a gift credit for the value of your return
- We will email the gift credit to the gift giver
- The gift credit can be used for future purchases
- Original shipping costs are not refunded for gift returns
- Gift credits do not expire
If the item wasn't marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
10. Store Credit
In some cases, we may issue store credit instead of a refund:
- When Issued: For sale items, gift returns, or customer preference
- Validity: Store credit never expires
- Usage: Can be used for any future purchase
- Transfer: Store credit is non-transferable
- Balance: Check your store credit balance by contacting us
Store credit will be issued via email with a unique code that can be applied during checkout.
11. How to Initiate a Return
To start a return, follow these steps:
- Contact our customer service at chetanbairwa096@gmail.com
- Provide your order number and reason for return
- We will provide return instructions and address
- Package the item securely with all original tags
- Ship the package using a trackable method
- Notify us once you've shipped the return
We recommend keeping proof of return shipment until your refund is processed.
12. Processing Timeline
Here's what to expect during the return process:
- Return Request: Processed within 24 hours of contact
- Shipping Time: 3-7 days for us to receive your return
- Inspection: 1-2 business days after receiving
- Refund Processing: 7-10 business days after approval
- Bank Processing: Additional 3-5 days for bank transfer
- Exchange Shipping: 2-3 business days after approval
During peak seasons, processing times may be slightly longer. We appreciate your patience.
13. Contact Us
If you have any questions about our Return & Refund Policy, please contact us: